Saturday, September 1, 2012

I Killed My Vitamix!

Ok, it's not as dramatic as I'm making it out to be, but to be without my beloved Vitamix for any period of time, I felt like I did indeed kill my Vitamix.

Totally my fault, I take full responsibility.

After 3 years of faithful service from my Vitamix - hundreds of smoothies, soups, sauces and shakes, my God the shakes, I pushed my Vitamix a wee bit too far...

One bright Sunday morning, I got it in my head that I was going to make my own Almond Butter.  I hit the internet to learn how using my Vitamix.  Armed with my new found knowledge, I went to work.  But, the butter wasn't coming together as quickly as I thought it would, and after stopping the machine every 3 minutes to scrape down the sides, to my surprise, 16 minutes had passed - 10 minutes passed the allowable running time.  A burning odor wafted in the air, raging steam engulfed me, the almonds turned a dark dingy brown and the container was on fire (not literally)!  Long story short, I ran my Vitamix so long that I melted the container, forcing the blades to back out and warping the entire bottom.  I was devastated.

That was until I called Vitamix Customer Service.  I spoke a really nice, REAL person who totally understood what I did because she used her Vitamix to make Almond Butter all the time.  Well, actually she didn't believe that I could have "killed my Vitamix" as I blurted out as soon as she answered.  But, she said they needed to take a look at the machine nonetheless.  She mailed a pre-paid mailing label to me and instructed me to carefully pack and ship my Vitamix back to the company on their dime!  Within 5 business days, my beloved Vitamix was back in my arms!!!  A shiny new container with lid and even a new stomper (how did she know I chewed that up the first week I owned my Vitamix?)!  While the motor base was perfectly fine, they replaced all the rubber components.  It's like having a brand new Vitamix!

I had heard tales of legendary service by this company, but now having actually dealt with Customer Service, I can attest, this company rocks and one I plan to do business with for a very long time!

And how did I christen my "new" Vitamix - chocolate shakes of course!!!

Welcome Home Vitamix!
The Hoff

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